Do I need a PayPal account? Can I just pay using my debit- credit card?
You can pay with Any Credit or Debit card, without the need of a PayPal account, as Paypal offers an option to check out as guest.
On Paypal's login page you will see an additional option that says "OR pay by debit - credit card" where you'll need to put your card's number, without the need of a Paypal account.
How long does it take to get my order?
We offer free shipping, delivery time is 3 to 5 business days.
Can I cancel my order if I change my mind?
Yes! You can cancel or modify an order on the same day it is placed, as long as it is before midnight.
If your order has already been shipped you can return it and we'll issue a refund, with a re-stocking fee of £2.40
When you order more than one product, your order may arrive in different packages and arrive on different days.
Orders are shipped on business days only.
What's your return policy?
You have a 14 days money back guarantee. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We only offer refunds for defective or faulty products.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Sale Items (If applicable)
Only regular price items may be refunded, unfortunately sale items cannot be refunded.
All SALE and promotional-priced items are non-returnable, non-refundable and non-exchangeable.
Discounts & promos
Promo codes will not apply to items already on sale.
You may use one offer, promotion, discount, code or coupon at a time. Offers will not be combined with any other sale, promotion, discount, code or coupon.
How can I get in touch with Katey's Picks?
We'd love to hear from you! You can reach us via email.
Unless expressly indicated in the product description, Katey's Picks is not the manufacturer of the products sold on our website. While we work to ensure that product information on our website is correct, manufacturers may alter their product information. Actual product packaging and materials may contain more and/or different information than shown on our website. If you have any specific product queries, please contact the manufacturer. This notice does not affect your legal rights. For medicinal products, content on our website is not intended to be used to diagnose, treat, cure, or prevent any disease or health condition or to substitute advice given by medical practitioners, pharmacists or other licensed health care professionals. You should contact your health care provider immediately if you suspect that you have a medical problem. You should always read the labels, warnings and instructions provided with the product before using or consuming it and not solely rely on the information presented on our website. We use regular-non retail boxes.